Accomplished QA & Compliance professional with over 15 years of progressive experience and proven record of significant, successful contribution in Quality Assurance and Work Health & Safety in reputed organisations. Proficiency in all areas of Quality Assurance including Quality Management System (ISO 9001:2015), Supplier Audit & Quality Management, Corrective & Preventive Actions, Process and Systems Audits, Lean Six Sigma, Food Safety (HACCP), Work Health & Safety, Environment Management & Sustainability.
Lead Quality Assurance, Food Safety, Work Health & Safety, Environment and Compliance functions for QLM Australia
Set up and monitoring of Quality, Food Safety, WH&S, and Environmental KPI’s.
Set up, maintenance, auditing and continuous improvement of Quality Management System (ISO 9001:2015), Food Safety System (HACCP), WH&S Management System and Environment Management System
Non-conformance / Customer Complaints Management & Resolution
Monitoring and calibration of tools and equipment.
Development and maintenance of QLM policies and procedures
Chair safety committee meetings & hold toolbox meetings
Accidents / Incidents investigation (CAPA)
Carryout risk assessments and maintain hazard & impact registers.
Monitoring and maintenance of WH&S training register
Support lean manufacturing initiatives and production improvements
Achievements
HACCP certification for QLM Australia
ISO 9001:2015 Certification
Lead Quality & WH&S functions of Redflow Brisbane and Redflow Thailand.
Setup & monitoring of Quality & WHS KPI’s.
Setup, maintenance & continuous improvement of Quality Management System (ISO 9001:2015)
Non-conformance resolution and management (CAPA)
Monitoring and calibration of tools and equipment.
Monitoring and maintenance of QLM policies / procedures
Chair safety committee meetings and hold toolbox meetings
Accident / incident investigation (CAPA)
Monitoring and control of Hazardous Chemicals on site as per regulatory guidelines
Carryout risk assessments and maintain a hazard register.
Monitor and maintain WHS training register
Achievements
QMS ISO 9001:2015 certification for Redflow Thailand.
Revamped Redflow WH&S system
Prepare and update quality procedures, standard operating procedures, work instructions and inspection test plans (ITP).
Conduct receiving inspection, first off sample inspection, in-process & final inspections.
Minimize rejection, non-conformances and warranty failures by raising corrective action reports (CAR/SCAR) and engineering change requests (ECR’s).
Conduct internal audits; facilitate external audits (ISO 9001:2015) and Factory Acceptance Tests (FAT).
Maintenance of quality records and documentation in line with QMS (ISO 9001:2015).
Ensure Calibration of gauges and measuring equipment as per plan.
Liaise with production to ensure effective communication on all quality related issues
Monitor and maintain quality and compliance targets.
Ensured non-conforming products are identified and placed on restriction until corrective actions are carried out (stop shipments, pre-delivery correction, recalls, field actions etc).
Monitor, analyse & resolve market complaints.
Minimize rejection, non-conformances and warranty failures by raising corrective action reports (CAR/SCAR).
Plan and initiate warranty reduction activities to achieve the yearly target (10% reduction per year).
Keep quality documentation up to date as per ISO 9001:2008 requirements.
Facilitate external audits (ISO 9001:2008 and TMC/TMAP).
Achievements
100% resolution of non-confirming products within global target days.
Met warranty reduction target (>10% reduction) for consecutive three years in 2012, 2013, & 2014.
Industrial & Manufacturing Engineering (Manafacturing, Quality, Production Management, Operation Research, Project Management, Project in Total Quality Management)