About us
Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, mobile apps and software solutions combined with an extensive research and development program, we are shifting the patient center of care from the hospital to the home.
Our mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals. We do this by creating medical products and services that transition hospital-based diagnostic testing into the home setting.
We also recognise that healthcare doesn’t stop after testing. Research is at the heart of what we do at Seer, and we’ve been leading the field in understanding seizure cycles and developing a seizure risk forecaster that will change the lives of millions living with uncontrolled epilepsy.
When you join the Seer team, you become part of a tight-knit group driven by purposeful work to make a huge impact in the world.
About the role
The Product Support Engineer provides assistance to our clinical customers by diagnosing and troubleshooting software and hardware problems. They use their knowledge to resolve medical device issues and clinical application errors, primarily via immediate remote support.
The product support engineer interacts with customers and colleagues throughout Australia, the UK, US and Europe to address inquiries, concerns, and requests escalated internally or directly. They represent the company in every interaction with the customer and as such, they must be well-presented and articulate. A positive, solution-focused engineer with an understanding of the challenges faced by hospital teams is essential for the role.
Ultimately, the product support engineer will be a person our customers trust. They will be relied on to provide timely and accurate solutions to technical and clinical application problems. They also investigate these problems to find the root cause, then feed this information to the team to highlight potential training or design flaws.
In this role, you will:
Your experience:
Why choose Seer?
At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems.
You will:
A bit more about us
We know your time is valuable and that finding the right role at the right company i