Senior Service Delivery Manager
Datacom, Australia
Job Description
Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our team
Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent Service Delivery knowledge and passion for working with people; along with your business nous and understanding of the best options for our customers moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.
About the Role
We are seeking an experienced Senior Service Delivery Manager
The Service Delivery Manager’s role is to ensure that all contracted services are delivered to customers in accordance with contracts. The Service Delivery Manager provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. The Service Delivery Manager also holds Datacom to account for quality and customer experience.
What you’ll do
As Service Delivery Manger, you will be responsible for (but not limited to):
- Customer relationship management and Customer Satisfaction
- Contract and commercial management
- Service Management and Operational Delivery
- Reporting
- Continual Service Improvement and Innovation
- Virtual Team Management
- Financial Management
What you’ll bring
This is an exciting role and, as such, we are looking for someone with extensive Service Delivery Management experience within a managed service environment. You will have 5+ years of managing large contracts for the delivery of IT services with a demonstrated record of consistently achieving high customer satisfaction and SLA conformance.
You will bring a detailed understanding of service management methodologies including ITIL and have a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. A good understanding of legal contracts and project management methodologies is highly desirable.
To be successful in this role you must be an Australian citizen and hold or be eligible for an Australian Security Clearance (only available for citizens).
Why Datacom?
Datacom is one of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!