Service Delivery Manager - NSW, QLD
blueAPACHE, Australia
Job Description
About us
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
blueAPACHE is based on the idea that people should have secure and efficient access to their systems wherever they are, all of the time.
Due to ongoing growth, we are seeking another experienced Technical Service Delivery Manager to service some of our key accounts.
Responsibilities
- Manage the operational relationship of your clients including SLA's, change management, structured reporting, and continual improvement;
- Directly project manage any deployments, migrations or significant technology changes;
- Guide your clients' strategic technical roadmaps;
- Ensure blueAPACHE are meeting its obligations regarding Service Levels, performance, and configurations.
- To provide excellence in customer service and communication, ensuring customer satisfaction of the highest level.
- Strategic engagement with assigned Managed Service Customers C level teams to align blueAPACHE correctly with clients short, medium- and long-term objectives
- Maintain positive relationships with key stakeholders in your allocated Managed Service Customers and internal blueAPACHE teams
Requirements
- 5-8 years experience as a Technical Service Delivery Manager
- Previous experience with customers with large environments of 500+ seats
- ICT Systems engineering background with demonstrated experience in project management, delivery management, leadership and client management.
- Solid background in Network, Server and/or Cloud Infrastructure design and support.
- Proven experience in troubleshooting and investigating technical and business issues in time pressured environments
- Previous experience in providing contracted Managed and IaaS services will be a distinct advantage
Benefits
blueAPACHE continues to grow from strength to strength. Some of our achievements include:
- ARN Mid-Market Partner of the Year for the last 4 consecutive years
- Acknowledged in the CRN Fast 50 for nine years
- Presence in Melbourne, Brisbane and Sydney, as well as global presence in the US and UK
With this success comes career opportunities for our staff offering exposure to emerging technologies and career progression.
*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks.