Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port -Melbourne on a Permanent full-time basis.
This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division.
Core responsibilities in the role include:
- Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
- Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
- A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
- Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls.
- Ability to work to deadlines, KPI's and meet targets while working as a team and independently.
- Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion.
- Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Call customers/builders to validate requirements for confirmation of visit.
- Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution.
The ideal candidate will possess:
- Experience working as Business Support, Administration or Coordinator (essential).
- Demonstrated experience in managing high volume inbound and outbound calls.
- Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking.
- Proven problem-solving skills.
- Ability to work in a team environment to support fellow colleagues.
- Professional, reliable and punctual.
- Accurately enter data into systems.
The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.
What is on offer:
- Competitive salary.
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount programs with major retailers and stores.
- Comprehensive training via the company's in-house programs.
- Access to ample on-site car parking.
If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY