Senior Onsite IT Technician
First Focus, Australia
Job Description
First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We are currently looking for a Senior Onsite professional to support a well known business in Wollongong for the next 3 months, starting ASAP.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for the best MSP-specialised in New South Wales to join our growing team, supporting a large customers' technical environment.
Duties:
- Providing onsite desk-side support on customer premises
- Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
- Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of Level 1-3 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments
Requirements
- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN amp; WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
Benefits
- Exciting 3 month contract inside a well known Wollongong institution
- Competitive remuneration
- Challenging work meeting an urgent need
- A great way to prove your skills and competence with First Focus and get to the front of the queue for our next role