Senior Sales Consultant
bravoauto, Australia
Job Description
Inchcape Australia and New Zealand
Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.
Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.
What’s the opportunity?
BravoAuto are looking for an experienced Senior Sales Consultant to join their team in Greystanes.
Below are the duties and responsibilities of the role, please note they are not limited to:
- Communicate courteously with customers by telephone, email, letter and face-to-face
- Drive efficiency and speed in customer service for lead processing
- Attend to customer complaints, ensuring these are positively resolved within a timely manner. issue refunds or compensation to customers with appropriate
- Providing high quality customer service to all customers via phone (primarily
- inbound), Live Chat and email
- Conduct amp; oversee lead generation and sales calls
- Live the Values - Demonstrate your beliefs
- Motivate amp; Communicate Influence and inspire with clarify and credibility
About you:
- Salesforce (marketing and service cloud)
- Experience in a similar client facing / customer service role
- Experience in a Leadership role
- Product knowledge expertise
- Retail management experience Sales and Service
- Sales lead and opportunity management in Salesforce
- Good working relations in a team environment
- High volume site experience (desirable not required)
- Deep knowledge of the automotive industry, OEM requirements. (desirable not required)
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.
Apply now!
If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!
Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.