Who is FLIP?
FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.
We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.
We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.
As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.
The team is working on a hybrid model (remote and onsite mix) in a newly decorated office in Morris Moor, Moorabbin
NOTE: This is a flip.com.au role with your main focus being on the IT Solutions and Projects of our sister company EFM - https://www.efmlogistics.com.au/.
Requirements
Role mission
To deliver IT projects and improve internal processes whilst empowering users by training, empathising, and coaching them on best practices of the use of Technology.
The IT Solutions Team works directly with internal and external customers to help discover their integration needs and to configure EFM, and other subsidiaries’ systems to work with their customers’ systems.
Please note, whilst this is a technical role, this is not a software engineering role.
Core purpose
- Motivate customer excellence and maintain a high level service.
- Help to transform existing implementations and service engagements to lean processes.
- Work with customers and various internal business teams to continuously improve the technology and enhanced customer experience.
Outcomes
Provide IT solutions that you are proud of and others enjoy using.
- Work with domain experts to become one and help mould experts in the team.
- Work to map and discover internal and external systems
- Help to standardise technology capabilities and avoid bespoke solutions
Focus on the customer and work together to deliver stable, reliable IT solutions.
- Improve customer processes through automation and integration
- Understand the customers and their needs whilst protecting the integrity of the platforms that you support.
Discover, build, and deliver solutions that consistently deliver to the high standard in quality that FLIP customers expect.
- Be metrics driven.
- Be reliable.
Competencies
- Motivation, curiosity, insight, engagement, determination.
- You are customer focused and have the ability to empathise with customer needs.
- You have strong technological know-how, and one or more scripting languages.
- You have a pragmatic and efficient approach to solutioning and visualisation.
- You proactively seek domain specific knowledge and apply it to invent amazing solutions that make customers enjoy using and integrating with the platforms.
- You love to be criticised and you view failure as an opportunity, but you are annoyed enough by it to fail in different ways going forward.
- You are a team player. You are genuine in your interactions as you proactively and effectively delegate, working together to make a difference.
Had prior experience in the following areas
- Pre-sales and Post-sales Implementation e.g. Building customer relationships, understanding problems, and identifying solutions.
- Integration e.g. You have the knowledge in Integration services and technologies such as SOAP/RESTful, XML/JSON, EDI, API, XSLT
- Education or training, and experience in adopting a project methodology. e.g. More Lean than Agile, Lean Project Management
- Systems configuration. e.g. You are comfortable reading the manual and learning how to configure systems like Salesforce to increase adoption and efficiency.
- Basic scripting skills. e.g. general system logic for extracting and manipulating data for your own analytical needs. SQL for searching through and analysing data.
- Advanced Excel skills. e.g. You know how to structure, model and present data efficiently.
Reports to the Technology Delivery Lead: Dennis Navarro
Benefits
Flexible work arrangements.
$1,000 per annum to spend on professional development.
No agency canvassing.