Billing Manager
efm, Australia

At the heart of our service offering are our people, and our promise to deliver a no better logistics experience. If you’re a dynamic, growth motivated people leader who strives for excellence this is the role for you.

Due to growth and movement within the business, we are looking for a leader to fulfil a Billing Manager position and successfully manage a high-performing team, ensuring a timely and complete schedule of invoices to our carriers is maintained with minimal claims and the best logistics experience for our customers and our efm team enabled by our system and supplier relationships.

Requirements

As the Billing Manager, you will:

• Coach, manage and oversee the training and development of the Billing team
• Conduct monthly formal performance reviews in line with efm’s performance objectives, including KPI management and associated reporting regarding the efficiency and quality of the function
• Be accountable for the completeness, timeliness and accuracy of reconciliation of carrier invoices and subsequent production of customer invoices
• Establish and maintain productive and professional relationships with all internal and external stakeholders to ensure that all issues are managed smoothly as relevant to the Billing team
• Provide timely and accurate analysis, forecasting and reporting to Senior Management
• Instigate and implement process improvements and initiatives, including technology and best business practices
• Ensure new carriers and customers are on boarded in an accurate and timely manner to minimise billing errors
• Ensure robust systems and controls are in place, including maintaining documented process maps / procedure manuals of all processes

We are looking for:

• At least three years’ experience in a Billing Manager or similar role in a growing dynamic organisation
• Demonstrated capability in leading and managing a large team and a practical understanding of contemporary people management practices.
• Coaching people acts as a leader, as a mentor, supports others in professional development.
• Adapting to change and leading change proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement
• Ability and willingness to take a practical approach and undertake work at an operational level
• Be able to demonstrate strong system, data and analytical skills to determine trends or areas requiring corrective action

Benefits

Why efm?

• Career development and progression

• A professional environment where we challenge each other to do it better
• An engaging and empowering culture
• Competitive remuneration + bonuses
• The opportunity to be a part of an industry that is experiencing rapid growth
• Free parking, Onsite Café + Quarterly company functions + team building activities

Job Rewards and Benefits