Quality Practice Coach
melba support services, Australia
Job Description
Our Practice Quality and Safeguards team are looking for a Quality Practice Coach to join our team.
As a Quality Practice Coach you will provide training and hands-on coaching support to our Outcomes managers and employees to ensure our supported people receive high quality outcome-based supports. This will encompass all aspects of quality service provision to ensure contemporary frameworks are embedded in all Melba services, including Human Rights, Zero Tolerance and Active Support approaches.
Key Responsibilities
- Provide training to all staff in foundational Human rights, Zero tolerance and person-centred active support frameworks
- Work side by side with line managers to provide hands on coaching support and role model contemporary work practices reflecting positive and active support, including person-centred active support and positive behaviour support
- Provide coaching support to line managers, to translate Personal Outcome Measures into lived opportunities for people supported
- Provide training and coaching support to line managers to ensure accurate completion Human Rights Checklists for people receiving supports
- Provide coaching support to line managers in all areas of quality compliance, including but not limited to compliance with incident reporting and complaints handling.
Requirements
- Previous experience working as a Team Leader/Supervisor/Manager of Direct Support Workers in the disability sector is essential
- Demonstrated understanding of, commitment to, and experience working in line with contemporary practice frameworks, including self-advocacy, human rights, positive behaviour support and person-centred active support
- Demonstrated leadership and coaching skills
- Strong relationship management skills and a collaborative and committed approach to developing partnerships
- Excellent written and verbal communication with the ability to think creatively and solve problems
- The use of Microsoft office suite applications to perform the responsibilities of the role
- Flexibility to meet the needs of the role such as travel requirements, times of work, and on call requirements.
You will also bring with you or be willing to obtain:
- NDIS Worker Screening Check clearance
- Working with Children Check
- The right to work in Australia
- COVID-19 Vaccination certificate
Benefits
- Join a well-connected and collaborative culture making an impact in a purpose driven organisation
- Play an integral role in our transformational journey
- Not for Profit Salary Packaging benefits including meals and entertainment allowance
- Flexible Working Hybrid Role
About Us
We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation amp; Learning, Respite Care amp; Employment, Volunteering and Skill Building. We are passionate about human rights and we have a strict Zero Tolerance approach to all forms of abuse
With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.
Click the Apply button today and attach your current resumé.
We look forward to talking with you!
As a provider of supports and services to children, Melba Support Services is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.
First Nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.