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Customer Success Manager (Mat Cover)
Currencycloud, Australia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 6, 2023
Last Date
Mar 6, 2023
Location(s)
Job Description
About CurrencycloudCurrencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.We are an open amp; collaborative Fintech unicorn that lives and breathes our company values: Be Human, Better Together and Own it. *This role is initially a Maternity Cover
The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn.The Details...- Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
- Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
Skills, Knowledge Expertise - Self-starter who takes accountability for getting things done and delivering results
- Have fantastic communication skills
- Have an empathetic mindset
- Someone who can remain calm when under pressure
- Have integrity, believe what we say, and do the right thing
- Are a team player as well as a proactive individual contributor
- Are a creative thinker with the ability to troubleshoot issues quickly and effectively
- Work well in a fast-paced environment
- Are analytical and comfortable making and acting upon data to make decisions
- Are willing to challenge the status quo and confidence to deliver an alternative approach
- Have outstanding relationship building skills, both internally and with prospects
Why Currencycloud?
We are a remote-first company; whichever location you’re contracted to, we leave it up to you and your manager to agree on how often you come into the office. To make things easier we offer an allowance so you can create your own working space at home because we REALLY mean it when we say remote first.
Your health and well-being are of paramount importance to us, and so our jampacked employee benefits reflect this!
We offer a competitive salary, bonus (for permanent employees), a pension or 401K contribution, a flexible benefit allowance, comprehensive learning and development resources and comprehensive health care that includes annual optical and dental allowances and access to mental health support!
At the moment we are unable to consider applicants living outside of our entities and we are unable to provide visa sponsorship.
We aren’t currently looking for additional Recruiter support on this role and won’t be accepting any unsolicited CVs Job Specification
Currencycloud
Information Technology and Services - London, United Kingdom