L2 Service Desk Support Engineer - IT Helpdesk
The Missing Link, Australia
Job Description
About Us
The Missing Link has been operating in Australia for over 25 years, helping businesses achieve their goals through IT transformation with our core offerings; IT amp; Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 100+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside growing business.
Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you.
The Role
We are looking for a motivated Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.
Requirements
- Good knowledge of:
- Microsoft 365 and Azure cloud platform
- Teams and SharePoint
- Active Directory
- Excellent time management and organisation skills
- Ability to work autonomously and in a team
- Excellent professional communication skills - face-to-face, phone and email
- Excellent customer service skills and a strong sense of empathy
- Strong analytical skills with the ability to think outside of the box
- Hands-on experience with Windows Server and basic roles
- Ability to troubleshoot complex technical issues
- Excellent knowledge of Windows 10 and Office Suite
- Good knowledge of basic network troubleshooting
- Commercial awareness
Whilst not essential, any of the following boxes you can tick earn you bonus points
- Experience working for a Managed Service Provider (MSP)
- Relevant bachelor's degree level qualification
- Any certifications
- ITIL certification
- MacOS knowledge
- Technologies:
- Hypervisor (VMware, vSphere, Microsoft Hyper-V)
- Veeam Backup and Replication
- Email Security (Mimecast etc.)
- Sophos Endpoint Protection or XG Firewall
- Microsoft SCCM or Azure Intun
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some the ways we try and maintain our staff happiness levels. Plus you get all the perks involved in working at our clients site.
- Supportive environment
- Training / mentoring programs
- Regular, fun social events
- Workplace giving program, including paid volunteer days
- Great bonus structure