Workday AMS Functional Analyst
Aliaxis Group (Australia), Australia

Workday AMS Functional Analyst

Global role within the Workday Aliaxis Internal AMS Team reports directly to the Global Workday AMS manager.

The primary purpose of this role is to

• Provide Tier 1 front-line support for Workday queries, raised by the end-users
• Responsible for managing Workday functional tickets by investigating the issue/request and providing resolution within defined SLAs. Complete root cause analysis (RCA) if relevant
• Troubleshoot and resolve incidents assigned. Escalate incidents to Tier 2 support based on the complexity of the tickets
• Collaborate with Workday functional experts in rolling out change requests (by testing and providing assistance as requested
• Develop and maintain Workday end-user guides, and SharePoint learning contents Contribute to Workday end-user adoption

Minimum Requirements:

• Bachelor's Degree (or equivalent)
• 3-5 + years in Workday production support environment supporting Workday
• Prior experience in a production support environment covering one or multiple functional areas
• Experience troubleshooting process issues, condition rules and calculated fields
• Good understanding of Workday core modules and security
• Should have an extremely high level of attention to detail
• Excellent written and verbal communication with a focus on documentation, presentation and social skills

Note: Candidates should have work rights in Australia.

Job Rewards and Benefits