Carrier Performance Lead
Ofload, Australia
Job Description
Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry.
In Australia, currently 30% of trucks drive empty and a further 50% are underutilised amounting to mass inefficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 100, removed nearly 5 million empty kilometres from our roads. and have planted over 11 000 trees to offset our carbon footprint in partnership with One Tree Planted.
In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia's Most Innovative Companies.
We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry!
The role:
The Carrier Performance Lead will be responsible for managing the performance of our company's carriers, ensuring that they meet our high standards for DIFOT (Delivery in Full, On Time), Meet COR compliance laws and regulations and deliver excellent service for our customers. This role will also lead COR within the business. .
What you'll be doing:
- Monitor carrier performance metrics such as DIFOT, dropped loads, and service/ communication levels.
- Identify and address issues with carrier performance, working closely with our carrier partners to find solutions.
- Develop and implement processes to improve carrier performance, create bi monthly performance reviews. Communicate carrier performance to internal stakeholders and provide regular reports to management.
- Develop and implement compliance auditing and processes to ensure our carriers, customers and the general public always go home safe.
- Collaborate with internal teams such as planning, fulfilment, customer service and Digital Supply Planning to improve overall performance to our customers.
- Act as the primary point of contact for carrier-related issues, and work with internal teams to resolve any problems that arise.
- Develop and maintain strong relationships with carrier partners, negotiate contracts and service level agreements as needed
- Stay up-to-date on industry developments and trends, and apply this knowledge to improve carrier performance.
Requirements
This role requires a highly organised and detail-oriented individual with the ability to multitask, prioritise and meet deadlines. The right candidate will be able to work well under pressure and be comfortable working in a fast-paced environment.
What you'll bring:
- Extensive experience in logistics or transportation management.
- Strong knowledge of carrier performance metrics and Chain of Responsibility regulations.
- Excellent communication and problem-solving skills.
- Proven track record of successfully improving carrier performance.
- Strong analytical and data management skills.
- Bachelor's degree in Supply Chain Management, Logistics, or a related field.
- Experience in transportation and logistics management software.
Benefits
Life at Ofload
At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;
- Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
- Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
- Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
- Annual learning and development budget to support your professional growth
- Paid volunteer leave to support the causes that matter to you
Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.
Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour t