Service Controller
Rentokil Initial, Australia

Rentokil-Initial company Ambius Indoor Plants, one of the world's leading indoor plantscaping providers has an exciting opportunity to join our dedicated professional team as as a Service Controller to be responsible for the organisation and scheduling of regular field service activities dealing with external clients and liaising with internal team members..

Duties (though not limited to):

• Organisation and scheduling of field service activities
• Communication with external customers and internal team members
• Responding in a timely manner to customer enquiries/complaints
• Answering incoming calls
• Administration of paperwork
• Use of internal systems and portals
• Provide effective support to the State Operations/Sales Manager amp; Service Manager, so that the service needs of both internal and external clients are met.
• Reporting to management of any client or team member feedback
• Stock issuing amp; receipting
• Provision of ongoing reports requested by management in relation to field service activities, customer service history, specific productivity and customer retention.

Key skills amp; experience required include:

• Ability to communicate effectively and professionally with company internal stakeholders and external clients both verbally and in writing
• Highly organised with the ability to multitask
• Solid problem solving skills
• Work effectively in a team and independently
• Strong desire to learn and take initiative
• Willingness to contribute ideas and a positive can-do attitude
• Excellent attention to detail
• Respect and adherence to WHS regulations
• Experience with use of Microsoft Office

Requirements:

• A minimum of 2 years previous experience in relation to administration, planning/scheduling, customer service and reporting
• Proof of vaccination
• Be able to work Full Time - Monday to Friday: 8am to 4pm
• Manage, maintain and build client relationships

As part of our recruitment process, you will be required to complete a pre-employment medical including a drug amp; alcohol test, provide proof of covid vaccination and police clearance.

The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (including vaccination booster) by all our colleagues against COVID-19 .

About the Company

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Ambius (part of Rentokil Initial) is a leading interior plantscaping business who specialise in the supply and maintenance of indoor plants to improve the look, feel and air quality of the workplace for employee and customer wellbeing.

Job Rewards and Benefits