About Us
Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.
Subaru has been part of Australian family life since 1973 forging a proud history of getting families to where they need to be, no matter how rough the road. The brand has experienced impressive growth in Australia and now commands one of the greatest market shares of any major Subaru market worldwide. Subaru Australia vehicles have been exclusively All-Wheel Drive since 1998, except for the ultimate joy ride, rear-wheel drive BRZ that joined the range in 2012. Subaru has long been highly regarded for its performance technologies. From the rally stages to the highway, Subaru’s engineering and driving characteristics are focused on delivering a driving experience unlike any other, handling all road and weather conditions with ease, control and comfort. On the rally stages, conditions can change in an instant and a driver’s confidence in their car is paramount. While Subaru rally cars proudly carried the scars of uncompromising terrain, the lessons learned from their adventures inform the design philosophy for every Subaru and it is this philosophy that has earned Subaru an enviable reputation for high-quality engineering, active and passive safety, reliability, a fun driving experience and value. To find out more, visit https://www.subaru.com.au/
About the Role
An opportunity has arisen for a Service Operations Manager to join the team.
Reporting to the General Manager Ownership experience, the primary purpose of the role is to manage the requirements of the Subaru Aftersales service operations:
- Managing the Technical Team whose responsibility is to provide technical support to the dealer network plus testing and legal support to the Engineering Department, CRT and to visiting Subaru Corporation (SBR) engineers, as required.
- Managing the Service Operations Specialist Team whose responsibility is to provide service operational support and coaching to the dealer network to deliver on Subaru Australia’s standards for service operations, commercial performance, and customer experience
- Leading and managing all Recalls from a Service Operations perspective, working closely with the Warranty Department and Chief Engineer to ensure compliance
- Working closely with the Regional Teams in relation to Service standards, SCR, NPS amp; Retail Operating Standards and creating action plans
- Analysing performance of individual service operations
- Monitoring and analysing dealer service business processes using NPS, SCR amp; Retail Operating Standards
- Investigating customer and product issues and attend tribunals
- Providing assistance to the Business Development Centre staff
- Conducting on-site training within the dealer environment
- Assisting the Training Department to identify and develop relevant training programs for service staff
- Monitoring and ensuring dealer compliance with minimum service standards/company policies
- Assisting in the appointment of new dealers from a service perspective, ensuring that the business meets with the minimum standards
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.
About You
To be successful you will possess the following:
- Experience in a similar role
- Extensive exposure to the management and operations of vehicle service departments within a retail dealership environment or similar
- Be technically competent in all areas of the modern motor vehicle
- Strong leadership skills
- Ability to perform routine structured planning and analysis
- Excellent communication skills
- Decision making and executional skills
Inclusion and Diversity
At Inchcape, we believe the true power of diversity cannot be realised