Change of Ownership Consultant
LEAP Legal Software, Australia
Job Description
Work for a Culture that values its Employees.
We are currently looking for a Change of Ownership Consultant to join our Practice Advisory Team! Reporting to the Director of Client Engagement, you will be responsible for effectively managing the Change of Ownership process for our firms when they sell/purchase/acquire/merge with other firms, either being other LEAP clients or external firms. This process includes discussions with firms about their options with regards to their LEAP Arrangement as well as their LEAP Datafile and managing the process to completion.
WHO ARE WE?
LEAP is the global leader in the development of integrated productivity solutions for law firms with offices in Australia, New Zealand, United States, Canada, United Kingdom, and the Republic of Ireland. We employ more than 800 people globally with more than 61,000 practitioners using our solution globally, enjoy all the benefits of a state-of-the-art legal practice management. As the world continues to adapt and grow, our cloud based legal solution is proving its value by helping law firms to work remotely anywhere to ensure their business continuity and efficiency.
Our Team take pride in our Company Culture and share a genuine interest in how our solutions can positively impact our clients. We acknowledge their efforts with professional development, rewards, and recognition, and provide an array of excellent employee benefits! (Check out our perks amp; benefits below)
Requirements
WHAT YOU’LL DO
- Respond to questions and queries regarding Changes of Ownership, and also Correspondence Export
- Manage the Change of Ownership process from initial query to paperwork to datafile updates
- Manage the Correspondence Export process from initial query to completion
- Proactively manage the Change of Ownership queue and action cases in a timely manner
- Effectively track all client activity and notes in Salesforce in a timely manner
- Initiate improvements for business, systems and processes to eliminate any future issues
WHAT YOU NEED TO BE REALLY GOOD AT
- Communication clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Quality orientation accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; remaining attentive to emerging issues
- Building customer loyalty effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Managing work (includes time management) effectively managing one’s time and resources to ensure that work is completed efficiently
- Applied learning assimilating and applying new job-related information in a timely manner
JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES / RESPONSIBILITIES)
- Influencing others using appropriate interpersonal styles and methods to inspire and guide individuals; gaining acceptance of ideas or plans
- Challenging work working on difficult or demanding tasks requiring substantial effort and commitment
- Achievement meeting increasing work challenges
- High-involvement member working in a participative, empowered environment
- Recognition for expertise receiving reward or recognition for expertise in technical or other specialized skill areas
WHAT YOU KNOW AND HAVE DONE BEFORE JOINING US
- Proven ability to manage a project or task from beginning to end
- High responsibility / accountability receiving primary responsibility/accountability for completing tasks that might place heavy demands on one’s time and involvement
- Proven ability to resolve conflict with internal and external stakeholders, utilising negotiation and communication skills
- Proven ability to maintain customer service and customer satisfaction in difficult situations
- Effectively deal with difficult clients and situations
- Proven ability to problem-solve
- Demonstrated ability to learn new skills
- Experience using LEAP systems and services preferred
- Experience working within the legal industry or legal qualifications (beneficial, but not essential)
Benefits
- Friendly, supportive, and driven culture
- Complimentary gym membership
- Fully stocked pantry
- Weekly massages
- Break out area and sporting activities
- Monthly celebrations for birthdays, work anniversaries, new joiner