The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and time zones.
We are seeking a new Team Leader to lead our Client Services team in Melbourne. In this role, you will be leading our Customer Experience and Onboarding team (up to 8), who provide exceptional customer support to our clients over live chat, email and phone. We have a proud history of providing exceptional customer service and are recognized among our competitors as being a top broker in the quality and timeliness of client support we provide. We have a global client base, so when the sun goes down in Melbourne, our Cyprus/UK team take over. In this role you will need to be available to ensure communication flows across the geographies and time zones with these team members as required.
To be considered for this role, you’ll already have experience in managing a diverse team of people with proven results in a customer service environment.
To thrive in this role, you'll enjoy working in a fast-paced environment and are committed to ongoing learning and development.
Your days may include, but not be limited to:
Our ideal candidate will possess:
Why you will enjoy working with us:
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
Don't miss out on this rare opportunity to join our a high performing, collaborative team. Please express your interest by clicking the apply button below as soon as possible.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.