Onsite IT Technician

Onsite IT Technician
First Focus, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 24, 2023
Last Date
Feb 24, 2023
Location(s)

Job Description

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for the best MSP-specialised in Queensland to join our growing Brisbane team, supporting a large customers' technical environment.


Duties:

  • Providing onsite desk-side support on customer premises
  • Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

Requirements

  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN amp; WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits

  • First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
    • Competitive package, 10 days paid training days
    • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
    • First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
    • ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid training sessions days in 2023 and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
    • Staff are encouraged to take advantage of our weekly internal training sessions and library
    • Opportunities for personal and professional development with our FastTrack mentor program
    • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
    • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
    • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
    • Complimentary membership with Women in Technology (WiT)
    • Regular social events and a great team culture!
    First Focus welcomes applications from Neurodiverse candidates. We recommend amp; appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Job Specification

Job Rewards and Benefits

First Focus

Information Technology and Services - Melbourne, Australia
© Copyright 2004-2024 Mustakbil.com All Right Reserved.