Learning and Capability Specialist

Learning and Capability Specialist
Civica UK Ltd, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Certification
Total Vacancies
1 Job
Posted on
Jan 23, 2023
Last Date
Feb 23, 2023
Location(s)

Job Description

Changing communities for the better starts with you

Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.

We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.

Requirements

The role

Civica Justice Services are currently looking for a part time Learning and Capability Specialist to join their team. This role is a dynamic and creative role that designs and delivers engaging and professional training that satisfies defined learning outcomes for our employees and business. The role is strongly customer focused.

We welcome your unique talents

Please apply for this role if it would make you excited to come to work every day.

Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box)

Your skills and experience

  • Proven experience working in a high pressure, dynamic work environment
  • Certificate IV in Training and Assessment, Degree in Education or Human Resources or minimum 2 years' experience in a training role (preferably in a contact centre or customer service)
  • A confident user of MS Office applications and keen to innovate and learn new technologies to create and deliver engaging content
  • Demonstrated experience of developing others through training, coaching and / or mentoring
  • Passionate problem solver who is looking to continuously improve, i.e. ability to review and implement improvements to training content to meet identified needs and business requirements
  • Experience in developing facilitator guides, participant workbooks and designing engaging learning activities
  • A high level of accountability
  • Demonstratable strong people engagement, with ability to work with stakeholders at all levels.
  • Exceptional presentation and communication skills.
  • Outstanding time management, prioritising, multi-tasking and organisation skills.
  • Highly motivated with a commitment to self-development and customer satisfaction.
  • Fluent in English with a high level of written and verbal communication accuracy
  • Benefits

    Why you’ll love working with us

    We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon

    So here at Civica, we look after you. Here’s what you can expect:

    Career opportunities we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

    Flexible work we have the technology and tools to support you to work from that tropical paradise you’ve dreamed of or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues

    We’re all different and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

    Focus on learning there are heaps of opportunities to enable you to grow and be your best.

    Giving culture - we encourage you to give back with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice

    Apply for this job - Become part of something special

    Job Specification

    Job Rewards and Benefits

    Civica UK Ltd

    Information Technology and Services - Vadodara, India
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