HR Implementation Coordinator
Employment Hero, Australia
Job Description
Employment Hero is an Australian tech unicorn - valued at over $1.25 billion.
Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.
We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
The Role
Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our HR Coordinators are responsible for assisting customers and the HR Consultants with the HR implementation journey.
Day-to-day you'll be supporting our customers on all things HRIS implementations. Your number one focus is to ensure that Employment Hero customers have the knowledge and support they need to proficiently operate and administer our HR software, including ensuring they have excellent learning experiences; and as a result they're highly satisfied with Employment Hero products.
This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team alongside our Implementation Consultants, Project Managers amp; Payroll Specialists; plus our product and customer support teams, with the opportunity to learn and grow within our start-up culture.
Responsibilities
- Support customers with their HR implementations journey, by responding to customer queries and providing technical support during the implementation process.
- Deliver effective HR education content for our customers, based on HR best practice with the support of the HR Consultants.
- Support the end to end HR Implementation service offering.
- Investigate and troubleshoot customer implementation challenges.
- Influence customers to get value from the Employment Hero software for their business.
- Contribute to continuous improvement strategies on the way we implement clients.
- Continuous documentation for updating content to support system implementation.
Requirements
- Recent graduate from a Bachelor's Degree in Human Resources (or relevant Qualification) OR 1+ year experience in a HR function.
- Experience delivering training and development both internally and externally (e.g. onboarding new employees).
- Experience administering a HR Information System (HRIS).
- Experience administering a recruitment Applicant Tracking System (ATS).
- Experience working to set up KPIs and targets.
- Experience in a customer facing role.
- Strong communication skills.
- Ability to work autonomously.
- Self, health, wealth and happiness programs
- Remote-first and flexible working arrangements
- Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
- A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
- We set you up for success with the latest and greatest hardware, tools and tech
- Continuing education / post-graduate assistance program
- Virtual yoga classes
- Weekly virtual happy-hour and social events to get to know your new colleagues
- Quarterly amp; yearly team celebrations
- Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!
- Employee Share Option Program: be an owner of Employment Hero!
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