HR Implementation Consultant
Employment Hero, Australia

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our HR Consultants are responsible for gathering information and implementing our HR products.

Day-to-day you'll be an influencer, presenter and trainer for all things HR. Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our HR software; including ensuring they have excellent learning experiences, and as a result - they're highly satisfied with Employment Hero products.

As we embark upon a transformation of our CX delivery function, we are looking for experienced and knowledgeable HR Consultants who are adept at managing change and stakeholder engagement, and can clearly communicate with our customers who are not always the experts in HR or legislative requirements.

This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team alongside our Project Managers amp; Payroll Specialists; plus our product and customer support teams, with the opportunity to learn and grow within our start-up culture.

• Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero.
• Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice.
• Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline.
• Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process.
• Be the ‘voice of the customer’ and use your HR knowledge, experience and insights to test new features and influence future product development.
• Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets.
• Documentation of content to support system implementation.
• Handle customer escalations and objection handle where appropriate.
• Be a role model to junior team members and contribute to their onboarding and product knowledge development.

• Enjoy building relationships with customers, influencing customer behaviour and delivering an outstanding customer experience.
• Love setting up new systems and teaching others how to use them.
• Naturally enjoy technical problem solving and deep diving into customer data.
• Aren’t afraid of targets and KPIs because they inspire and motivate you
• Like coming up with new ideas and solutions to small/big problems.
• Can easily pivot and adapt when things change unexpectedly.
• Have a background in any of the following - HR/recruitment, SaaS, systems implementation, online training, customer success, account management or customer facing technical support
• You are comfortable presenting online training to large and small groups.

• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
• A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Continuing education / post-graduate assistance program
• Virtual yoga classes
• Weekly virtual happy-hour and social events to get to know your new colleagues
• Quarterly amp; yearly team celebrations
• Access to

Job Rewards and Benefits