Client Services Lead
First Focus, Australia
Job Description
First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people, and are a looking for a senior IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best MSP specialised Client Services specialist in Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?
- No non-technical sales/account management people! Work with people who actually get the tech, from L1 to CEO.
- We understand the value you deliver and we will give you the support to get the job done! Need the CEO to show up for your sales pitch? We can make that happen!
- We understand that signing a new client is only the first step. Our whole delivery chain are onboard to deliver a Super-Green experience for your clients.
- We find and retain the best. Best Service Desk, best Project Engineers, best team!
This will be a very hands-on role - you'll be in front our customers a lot. You will find opportunities, nurture relationships, create partnerships and sign on new clients. We are looking for a highly intelligent and motivated person, capable of knowing when and how to rip up the rule book to drive continual improvement and innovation while maintaining effective process and control. If you are looking for a role where you can make a difference, where your input is valued and where every day brings new challenges and rewards, this is the role for you.
Requirements
The perfect candidate for this new role will be instrumental in structuring their own role within our business to build relationships with new prospects. To suit this role, you will have substantial experience working with senior and C-level personnel within a range client scales (sub 50 up to 1000+ seats) and possess consulting competence in areas including IT strategy design and execution, IT infrastructure, application specification, security, technology resourcing and operations.If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following three things are non-negotiables:
- You must have history and demonstrable competence delivering at the highest level within a large MSP, MSSP, integrator or other service providing IT business
- You must be able to demonstrate success developing and converting opportunities with mid scale clients and have experience selling into C-Suite Executive
- Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
Benefits
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture!
First Focus welcomes applications from Neurodiverse candidates. We recommend amp; appreciate dis