Reservations Consultant
Journey Beyond, Australia
Job Description
The Group
Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of out continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
About Horizontal Falls
Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.
About the Role
We are looking for passionate sales and guest service professionals to join our Reservations team, to create and deliver the highest standard of customer service to our guests. In this role you will interact with our guests through various methods such as over the phone and by email. We want you to be a brand ambassador of the incredible experiences we bring to life. Who you are is important to us we want you to be yourself, genuine, personable and be able to demonstrate your administration and sales skills to the highest standards.
Our season runs from March to November each year, however this role is being offered on a full time permanent basis year round. During the off-season, there is potential for you to expand your knowledge and be cross-trained in one of our other brands within Journey Beyond.
Who are we looking for?
With a true passion for providing unforgettable experiences and delivering exceptional customer service, the ideal candidate will be:
- Experienced as a tour/travel consultant and/or working in a busy call centre environment (highly desirable)
- Passionate about the tourism industry with a real commitment to delivering the best standards of customer service
- Have a natural ability to convert bookings through excellence in provision of information and knowledge, an eye for detail, you see everything through a guest centric lens
- Self-motivated, adaptable, proactive and solutions focused
- Able to work under pressure with competing priorities and tasks and also resilient if liaising with disgruntled guests
- Proficient in English and an excellent communicator
- A real team player with a positive attitude
Benefits
As well as the amazing opportunity to work in a dynamic, growing tourism business:
- Be part of a friendly and supportive team
- Experience working for the regions most awarded and experienced tour operator
- Development and career opportunities within Journey Beyond
There is flexibility for this role to be based in Broome, or elsewhere such as Perth or Adelaide. If this sounds like the opportunity you have been waiting for, we want to hear from you. Apply now!