Clinical Case Manager
VetCT, Australia
Job Description
VetCT has an exciting opportunity to join us as a Clinical Case Manager. This role is a part time opportunity working 16 hours per week, with the requirement to be able to work 1 in every 4 weekends.
The successful Clinical Case Manager is to be responsible for case management on the VetCT platform. Managing our internal platform ensuring cases have been received with all relevant information and assigning these cases to the radiologist team. The CCM team assesses and manages client expectations, to maximise the efficiency of our company to handle varied cases from all time zones with different degrees of urgency.
The Clinical Case Manager Team works closely with VetCT’s radiologist team, offering support and forming strong relationships within the worldwide team.
We are looking or someone who has excellent communication skills, will enjoy speaking to international radiologists and other veterinary specialists on a daily basis, and have a calm, professional attitude. We have an excellent reputation for customer care therefore a strong customer service focus is essential.
Requirements
Key Responsibilities
- Day to day case management - handling incoming veterinary radiology and telemedicine cases
- Coordinate relationship between clients and Radiologists
- Identifying client needs - areas for additional support.
- Triage of urgent / critical incoming veterinary cases
- Trouble-shooting image transfer and software platform usage (full training will be provided)
- Veterinary customer service via telephone and email communication
- Database ownership and management
- Networking with vets, veterinary nurses and veterinary industry contacts
Experience and Qualifications
- Knowledge and/or experience of the veterinary industry
- Knowledge and/or experience in digital medical imaging
- Experience of coordinating multiple clients
- International experience is highly desirable
- Confident computer skills essential (PC/Mac)
- Experience in using Word, Excel and ideally file upload systems
- Ability to tackle / troubleshoot minor IT problems.
Skills/Competencies
- Unrivalled customer service skills
- Excellent communication/relationship building ability
- Ability to problem solve and use own initiative
- Reliable and organised with excellent time management skills
- Ability to work efficiently and accurately under pressure
- Adaptable and able to take on multiple tasks
- Team player, flexible and highly self-motivated
Benefits
- 20 days holiday Plus Bank Holidays
- Superannuation pension plan
- Employee Assistance Programme
- Company Shares (After 12 months of Employment)
Inclusion and Diversity
VetCT is an Equal Opportunities Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.