Internal Opportunities: Service Desk Agent - North Sydney

Internal Opportunities: Service Desk Agent - North Sydney
Datacom, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Dec 2, 2022
Last Date
Jan 2, 2023
Location(s)

Job Description

Your Future at Datacom

Come and develop a meaningful career and thrive in technology!

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

You don't need a qualification in IT to apply for our Service Desk Agent roles, as we are committed for you to complete your traineeship whilst gaining valuable customer service experience and at the end you will receive a certificate 3 in IT. We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

About the Role

Our Service Desk Agents (Career level 11) are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

We’re looking for:

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

  • Self-starters who are motivated to kick-start their careers in technology
  • Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
  • Customer-centric superstars we pride ourselves on delivering our best work to our customers
  • Awesome problem-solvers who have fresh ideas and are willing to give anything a go.


What you'll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

Due to Federal Government clearance requirements Australian citizen and ability to pass national police check is essential.

Our Service Desk success stories in 2022

  • 13 Customer Service Representative transferred to Service Desk Agent
  • 14 Active enrollments in CERT III in IT
  • 18 Active enrolments in Cert IV in IT
  • 13 Service Desk Agents currently in Connect Academy

This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!

#LI-DNI

Job Specification

Job Rewards and Benefits

Datacom

Information Technology and Services - Wellington, New Zealand
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