Your Future at Datacom
Come and develop a meaningful career and thrive in technology!
At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
You don't need a qualification in IT to apply for our Service Desk Agent roles, as we are committed for you to complete your traineeship whilst gaining valuable customer service experience and at the end you will receive a certificate 3 in IT. We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!
About the Role
Our Service Desk Agents (Career level 11) are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.
We’re looking for:
Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
In our successful candidates we are looking for:
What you'll bring
Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.
Due to Federal Government clearance requirements Australian citizen and ability to pass national police check is essential.
Our Service Desk success stories in 2022
This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!
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