Customer Success Manager - Education Platform
Centorrino Technologies, Australia
Job Description
Imagine joining an organisation that has a flexible working culture and an award winning brand! That’s exactly what you will get when you join Bloum. Our values, our people, our brand and our customers mean everything to us.
We’re a small team that operates as part of the CT group. The Bloum team is rapidly expanding and looking for people who are enthusiastic and driven by student and school outcomes. We have been certified as a Great Place to Work and perks include:
- Working a hybrid model, and be engaged as Part time or Full time
- Training and development We offer heaps of courses, certifications, and coaching
- Wellbeing Subsidies Discounts with your gym, yoga, pilates memberships
- Mac or PC? Your choice!
- Cost Price Tech CT discounts
- Events, Events, Events for everyone!
- 3pm snack trolley A cart of goodies with lollies, fruit and other snacks will make its way around the office at 3pm daily for when you are at HQ
- Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.
At Bloum, we are passionate about helping schools support every student’s growth with our integrated learning and wellbeing platform. We’re looking for a Customer Success Manager to develop close partnerships with our clients to help them successfully implement Bloum and achieve our joint objectives of unlocking the potential of every student.
Here’s what you will be doing:
- Developing relationships with key stakeholders at our client schools, and proactively identifying and suggesting opportunities to improve the implementation of Bloum.
- Assisting with the seamless onboarding of new client schools to Bloum, including working with them to understand their school structure and ongoing goals.
- Developing and maintaining training materials including an online knowledge base, large or small group presentations, and product update guides.
- Working closely with the Head of Bloum, marketing, and product development teams to assist with prioritising product updates based on customer feedback.
Here’s what you will come to us with:
- Experience in the education industry (preferably as a teacher and/or school leader), or an understanding of pedagogy, assessment, and school data through a related field.
- Excellent communication skills, including the ability to train teachers and school leaders.
- Understanding of how schools use LMSs and SMS/SISs.
- An ability to work independently and collaborate with others as needed.
- High level of data literacy, to be able to interpret the information that Bloum produces
We will also consider an applicant for a part-time position for this role.
The successful applicant will need to be able to travel to our school sites and will be able to negotiate working from our HQ in Coburg and/or from home in line with our flexible working policy. This role is a full-time ongoing/1 year contract. A part-time fraction could be available by negotiation.
All our team members are expected to obtain and maintain a valid Working with Children Check and a Police Check.
When you join Bloum, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.