Talent Pool - Application Support Engineer Newcastle/Geelong
Civica UK Ltd, Australia
Job Description
Changing communities for the better starts with you
Join us on our mission to change the world.
Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.
We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.
We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.
In our team we have some truly amazing people - smart, passionate, fun. And there’s plenty of room for you to join us.
So, are you ready to become part of our vision in building a better world though smart software and cloud services?
What does it take to become a Civican?
Working across our internal and customer environments, building robust solutions and providing specialist engineering support needs all your natural super powers to be at the ready.
You have deep and broad technical expertise across mature and emerging technology platforms.
Being a part of our Education Business Unit, you will be providing ongoing support to the existing customers of Civica’s Software to increase usability.
You thrive on complexity, where opportunities to learn and teach show up every day.
We welcome your unique talents
Please apply for this role if it would make you excited to come to work every day.
Sorry if this sounds cheesy. We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend only to apply when they check every box)
About you
- Experience working in a customer-facing Service Desk environment
- Excellent analytical and problem-solving techniques and have previously worked providing application support
- Strong written and verbal communication skills
- Outstanding attention to detail, organised and possess excellent time management skills
- Proficiency in Microsoft Office 365 suite
- Ability to perform SQL queries to troubleshoot application and database issues
Hopefully, you also have ITIL Foundation Qualification, previous experience supporting Education and Finance applications, and perhaps some programming and scripting background.
A day in the life
Our Level2 Support Analysts are responsible for providing excellent customer service in line with the Service Desk Charter and Civica Values. They will have to provide application support for products and services produced by Civica to defined service levels. This role would keep you entertained resolving priority and escalated tickets in line with service targets in adherence with Service Desk processes and working practices.
This role also supports products associated with education and finance modules. You understand the importance of record keeping, so you will collate customer and platform environment technical specifications and maintain up-to-date knowledge articles and configuration documentation.
Why you’ll love working with us
We know that when our people are happy they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
Career opportunities we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
Flexible work we have the technology and tools to support you to work from that tropical paradise you’ve dreamed of or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues
We’re all different and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
Focus on learning there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to give back with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
Apply for this job - Become part of something special
Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we