Compliance Operations Manager
Xe, Australia
Job Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and by phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At Xe, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our key brands Xe, HiFX and Currency Online to become the business that Xe is today.
Reporting into the Global Director of Compliance Operations and Optimisation, you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.
What You'll Do:
Global Due Diligence and Financial Crime Program:
- Day to day management of the Global Due Diligence Program and financial crime processes. Ensuring global alignment whilst implementing local regulatory requirements as well as internal governance standards
Operational Efficiency:
- Identify key optimisation areas to improve processes and the user experience to gain efficiencies and reduce customer friction
- Conduct cross-training across the Compliance Operations Team to achieve optimal levels of efficiency and to maximise productivity, enabling business SLA’s for client on-boarding to continuously be met
Organisational Transformation
- Develop and implement the Quality Control Frameworks to ensure Xe maintains consistency and accuracy whilst striving for continuous improvement of the Compliance Operations function
System Implementation:
- Support the implementation of new systems that directly impact the Compliance Operations Team to help improve customer experience and operational efficiency
- Ensure change is implemented in a timely manner whilst maintaining effective processes for the Compliance Operations Teams
People Management and Training
- Ensure Compliance Operations team members are adequately trained enabling them to work within the financial crime environment including but not limited to AML, Counter Terrorist Financing, Financial Sanctions, Anti-Fraud etc.
- Mentor and coach junior team members; maintain a high performing culture by ensuring that an effective performance review is operated in line with guidelines, including setting objectives, personal development planning and performance standards with all direct reports
Governance and Management Information:
- Design and report, on a monthly basis, a consolidated view of the capabilities and results produced by the Compliance Operations Team enabling the Compliance Leadership Team to set strategic direction
- Responsible for representing MI to senior management including relevant commentary
- KPI Management and reporting on the Compliance Operations Team
Relationship Management:
- Manage escalations from internal and external stakeholders
- Develop and maintain an open and positive relationship within internal and external parties as necessary such as regulators, auditors
Compliance Culture:
- Create a customer-focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the regulatory objectives and a good customer experience
Requirements
Essential:
- A minimum of 3 years’ management experience within a FX/Payments industry or within a similar regulated organisation
- A demonstrable understanding of legal/regulatory compliance surrounding the compliance operations function of at least 5 years
- Ability to identify, mitigate and communicate risks and to address compliance issues where they arise and where necessary, reduce the impact to the overall client experience
- Create a customer-focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the re