Customer Education Specialist
Xero, Australia

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the role
Utilising your accounting expertise and passion for lifelong learning, you'll write, review and deliver content for the Xero software for our "Partners" (accountants and bookkeepers) and small business customers.
An integral part of the Xero experience, in this role you’ll liaise with our global education team, customer success team, product teams and Xero partners amp; customers, to define course requirements and assist with creation and presentation of face to face programs, webinars, e-learning, quizzes and videos. You will also get involved in Xero's most exciting events, including Roadshows, Xerocon, Partner and small business events.
For our partners, you’ll be working to increase understanding of Xero functionality, so that they save time and become advocates of the product, driving revenue and satisfaction. For our small businesses, you’ll be working to deliver world-class education to increase understanding of Xero functionality, to save them time and drive efficiency in their business.
Role will be available in 2023! What you'll do

• Create amp; deliver face to face education courses such as custom training sessions, advanced training, education sessions at Roadshows, Xerocon, Partner and small business events
• Present a variety of in-person product training sessions for small business customers
• Write, facilitate, host and deliver webinars to Partners and customers
• Review, provide feedback on and regionalise educational content created by the global education team
• Collaborate with digital designers to produce education assets
• Track statistics, innovate and contribute to continuous improvement culture
• Build effective relationships with AU Partner Consultants and Education Specialists in other regions to ensure sharing of content and leveraging assets developed in other regions

What you'll bring

• Background in accounting, and/or accounting qualifications
• Experience using the Xero software (highly desirable)

• Exceptional communication skills, both written and verbal
• Ability to explain technical concepts in plain language
• Understanding of technology
• Team player
• Analytical mind
• Resonate with Xero Values(#human, #ownership, #team, #challenge, #beautiful)
• Passion for helping customers succeed!

This role is based in our Hawthorn HQ office meaning our office is equipped with all the essentials for our teams to not only succeed, but love coming to work. Including a gym, cafe and in-house barista (with barista made coffee complimentary), a large terrace overlooking the city ready for Friday EOW drinks, as well as bike parks and on-site car parking. We also offer some pretty awesome flexibility between remote working and in office.
Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and