Customer Service Officer - BagTrans
BagTrans, Australia
Job Description
We are looking for our next Customer Service Officer to join our Team.
At BagTrans we are searching for a Customer Service Officer for our Brooklyn depot based in VIC.
Why the role exists:
The purpose of the customer service is to provide quality on-time support to our Allocation and Operations teams including our vast customer base!
The customer service officer is responsible for the booking of all time slotted customers, data entry and manual processing of a variety of documentation and may be required to perform several other duties as in accordance with work priorities.
Your ability to build strong relationships with drivers and customers both internally and externally will be a critical part of the role.
You will need to have outstanding communication and interpersonal skills and the ability to immediately problem solve in a fast-paced and ever-changing environment with conflicting responsibilities where timeslot deliveries and pickups are critical to business success.
What we need from you:
- At least 2 years' experience in a customer service role within the logistics, freight, or delivery services industries, desired but not essential
- Excellent planning and communication skills
- Ability to organise workload in a busy environment while coordinating multiple timelines and priorities consistently
- Excellent focus and attitude towards customer service
- Strong work ethic and poses a "Can do" attitude
- Team player
Why you will want to work with us...
- Great security and stability with our rapidly growing company.
- Secure and free onsite parking.
- Internal advancement opportunities for high performers
- Working with like-minded and passionate people in an environment that will support and challenge you
- Supportive and energetic team culture
If you would like to know a little bit more about us...
BagTrans is a highly successful national transport company which for over 35 years has been working with some of the most prominent brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors.
BagTrans is proud to be a part of Logistic Holdings Australia Network of Business, and a Part of the FMH Group.