National After Sales Service Manager
GWA Group, Australia
Job Description
Your new role
Due to an internal move, we are seeking an experienced and passionate customer service leader to join us as our National After Sales and Service (ASamp;S) Manager. In this role you will lead a team of customer service and warranty specialists across various Australian locations.
This is a pivotal and hands-on role where you will drive a high-performing team and ensure speedy transition and integration of critical systems, reporting and processing. A typical day would involve
- Maintaining close involvement with customer issues, using customer insight gained from active participation to drive positive change in the operation
- Identifying and driving continuous improvement initiatives, innovations and new projects in all areas of the department
- Maintaining service standards in accordance with business strategy
- Embedding and driving appropriate KPI’s across the nation and ensure agreed performance targets are met
- Developing and maintaining external relationships with function relevant stakeholders including customers, suppliers, industry regulators, government authorities and local communities
About you
Along with a minimum of 5 years’ experience leading a technical customer service and warranty team, you’ll have:
- Strong computer skills including proficiency in ERP/CRM systems, bonus points if it’s Dynamics365
- Experience in insurance warranty claims
- Proven ability to create a highly engaged, productive and business focused workplace culture
- Strong analytical skills, with the ability to deep dive and problem solve
- A task-oriented approach, be well organised and the ability to work under pressure
Who are GWA?
Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.
As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.
What’s it like to work with us?
Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.
Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
What else do we offer?
Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you:
- Flexible and hybrid working options
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Lamp;D programs
- Competitive remuneration
- Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
- Bathrooms amp; More program - great discounts on a wide range of our products
As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!
Interested?
Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information, please contact Emily Jaajaa, Talent Acquisition Specialist ()
GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.