Operations Manager - ANZ (12 month fixed term contract - Maternity Cover)
Tryzens, Australia
Job Description
Tryzens is a global digital e-commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.
We are People First and believe that empowered happy people achieve more. We're Customer-Centric and that our customers’ growth is our success. We believe that Collaboration and Innovation drive the greatest results and Integrity, Trust amp; Transparency build lasting relationships. We started in London, but have expanded to have operations in Melbourne, Sydney, Brisbane, Sofia, and Trivandrum with 200+ team members working with 45+ international brands.
As the Ops Manager you will be working closely with all levels of the business to ensure that project service levels are maintained, processes are being followed and business performance is tracked and visible.
You will be part of the Operations team and will work with the Ops Specialists and the Global Heads of Delivery to provide governance across all areas of the business and act as a central point of contact for any resourcing, process and reporting queries.
You will be responsible for maximizing productivity across the business by improving quality of inputs and outputs, standardizing processes and training the global teams to ensure awareness and adherence to methodology and SOPs.
You will be close to the business’ systems and process challenges, work collaboratively with the teams to propose solutions and ensure project and business leaders are aware of business performance and are working from the same understanding. This includes ensuring the strategic and tactical business objectives as well as values and behaviours are embedded into Tryzens’ practice.
Responsibilities
Resource Planning
- Ensure resources are allocated efficiently to projects and that we are allocating the teams in line with the demand.
- Ensure Project / Delivery Managers are following best practice in planning demand and working with Practice Leads to ensure resourcing process is followed.
- Review planned utilisation and work with Ops Specialist and Practice Leads to improve utilisation.
- Working with Commercial and Heads of Delivery on forecasting of resourcing up to 6 months out, identifying gaps based on new deals coming into the business and supporting with recruitment approval.
Reporting
- Weekly reviews of Internal Time Logging, Non-billable reporting, billable utilisation and follow-up with Heads of, local MD and line managers to ensure accurate reporting.
- Overseeing of Monthly Customer Reporting to ensure accuracy of data provided and SLA’s to complete for invoicing.
- Reporting Weekly to management on the adherence of processes across all clients and projects for ANZ.
- Analyse and present the ANZ financials on a weekly basis to both the Global Finance Team and local management team, providing insight into revenue movements, validating accuracy, and identifying gaps and actions to recover or accelerate.
Process Improvement
- Work with the Global Practice Leads to identify process improvements, document requirements, propose solutions and manage roll out.
- Working alongside Ops Director UK on managing the product improvement backlogs for our business systems - Microsoft PBI, Atlassian Jjra and Confluence.
- Joint ownership of the global process knowledge base in Confluence with the Operations Director, UK, ensuring processes are documented consistently and maintained.
Governance/PMO Activities
- Reviewing processes and work with Practice Leads where adherence to processes is weak
- Onboarding of global new joiners in the Delivery team on ‘The Tryzens Way’ to ensure consistent processes and service to customers.
- Ensure the business is using the common systems of record and there is a single source of data / information for projects.
- Holding weekly governance meetings with all Project and Delivery Managers to review adherence, reporting, Budget Management and general Project Health.
- Bid Management Co-ordination across practice leads to support estimation and planning of new deals coming in from the ANZ Commercial Team.
- Budget Management Overseeing of adding/amending Customer Contracts, Change Request’s and Statement of Work’s to our Tryzens Portfolio system to ensure accuracy of tracking.
Requirements
Essential
- Advanced Excel user
- Strong analytical, interpretation and reporting skills
- Excellent people skills, with an ability to work with a wide range of stakeholders acr