Credit Team Leader
Konica Minolta Business Solutions Australia, Australia
Job Description
About Us
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
We are currently seeking an enthusiastic and motivated Credit Team Leader to join our Credit team! Reporting to the Credit Manager this exciting role is responsible for managing a team of Credit Officers, ensuring credit collections are made in a timely manner and all customer enquiries are resolved efficiently.
Requirements
- Act as the escalation point for all team members supporting them with queries and challenges posed by customers
- Allocate work/projects to different team members in line with outlined plans as required
- Work on establishing and improving processes around customer correspondence, debt collection and escalation management
- Manage all escalations and focus on collaborating with the different interfaces/teams to ensure a consistent customer experience
- Ensure that the team is compliant with all laid down processes and there are no/minimal deviations from those
- Manage the engagement and performance of employees within own team
- Coach, mentor and guide the team with their daily tasks while also ensuring their personal development and growth
- Identify areas of personal development and implement a plan for growth
Who are we looking for?
- Demonstrated experience in a similar role
- Leadership skills in mentoring and monitoring a team of professionals
- Excellent stakeholder management skills
- Excellent written, verbal and interpersonal communication skills
- Strong attention to detail
- Proven ability to manage conflicting priorities
- Strong organisation skills
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.