Customer Lifecycle Specialist
Moodle, Australia
Job Description
Moodle with us!
We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.
We are searching for a passionate Customer Lifecycle Specialist with SaaS experience to enhance our customer engagement and drive the MoodleCloud brand! This is a fully flexible opportunity that can be based anywhere in the Asia-Pacific region.
What your new job can look like
This is a brand new role that will work closely with the MoodleCloud Product Manager, UX Designers, Engineers and Customer Success to improve every aspect of the MoodleCloud User Journey. You will develop and implement end-to-end customer journeys for engagement, conversion, retention and growth lifecycle campaigns using a variety of strategies and channels (e.g. email marketing, push notifications, messaging, etc.).
With the pace of Moodle, no two days will ever be the same! But most days will involve a mix of:
- Working with the Product Manager to create and maintain customer journey plans, campaigns and strategies that increase customer conversion, enhance customer relationships and drive engagement and retention
- Implementing and managing marketing automation tools, like Intercom, to develop personalised end-to-end customer journeys
- Analyzing market research and trends, recommending product improvements, identifying opportunities to increase overall revenue
- Analyzing customer feedback and developing strategies on ways to improve MoodleCloud
- Measuring the effectiveness of current strategies and proposing recommendations
- Participating in various research and planning discussions according to the Roadmap
Requirements
We'd love to meet you
Especially if you can talk to us about your:
- Experience in a similar Customer Lifecycle role within a SaaS company, ideally within the EdTech sector or a related industry
- Experience implementing and managing marketing automation tools (bonus if you’ve used Intercom)
- Proven success with acquisition, engagement and retention automation campaigns
- Ability to write and maintain internal process and customer-facing process documentation
- Experience working with direct teammates in diverse timezones, as well as the use of Agile and Scrum approaches
Find out about your new workplace...
Moodle builds and maintains an open source learning management system, with over 180,000 registered sites and 300 million users worldwide. We’re growing rapidly, with the recent introduction of exciting new products to help us become an even bigger contributor to the world of education technology.
We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)
The MoodleCloud ecosystem runs about a third of the world’s registered Moodle sites, and is central to the growth strategy for the organisation over the coming years. The MoodleCloud product is nearing our sixth year of rapid adoption and is uniquely placed to grow in both diversity of offering and market reach, creating opportunities for you to learn and grow at every turn.
Find out more about us on https://moodle.com/cloud
Benefits
What's in it for you?
We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.
So what about this?!
- Work at a place that genuinely improves the world
- Work with people who actually believe in the organisation’s mission (weird huh?)
- Join a small team of damn funny and sociable people
- A fully remote, part-time (3-4 days per week) role that can be based anywhere in the APAC region!
- Work in a fast growing team in one of the fastest growing sectors in the work
- Plus, we’ll provide you with a competitive salary, and a whole host of global benefits (including extra leave, development opportunities, work from anywhere, and a whole lot more!)
Does all this sound good? If yes
Click on the following link to apply
Add your resume and anything else you'd like to add in English, please
Press send.
Moodle is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Moodle is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decis