Remote Monitoring/Connectivity Specialist
Konica Minolta Business Solutions Australia, Australia
Job Description
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles
About the role
Working within a busy team of Remote Technology and Software Support Specialists that are passionate, skilled and experienced people who are focussed on successful customer interactions. You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop.
Requirements
Key Requirements
To be qualified for this position, your background and skills will demonstrate the ability to undertake the following:
- Liaising with customer IT regarding installation of remote monitoring tools
- Install and support various remote monitoring tools in an ERP environment
- Utilise remote conferencing software to facilitate customer installation (TeamViewer)
- Resolve reported technical problems, utilising all available tools, within agreed time frames
- Escalating unresolved technical problems
- Documenting reported problems and resolutions on our internal systems
- Providing excellent customer service to external and internal customers
- Monitoring global escalations and identify problems that could impact the local operation
- Creating and distribute technical support documentation
- Assisting with technical product evaluation and launch activities
- Assisting other departments with technical questions, e.g. tenders etc
- Resolve all connectivity related issues for Konica Minolta devices
Knowledge amp; Experience amp; Requirements
- Educational Qualification bachelor’s degree/relevant fields such as Computer Science, IT or (Equivalent) or currently working toward completing relevant degree
- Excellent written and verbal communication skills.
- A Collaborative mindset.
- A Self-motivated approach with accountability and a focus on driving results.
- Willingness to challenge the norm to deliver best in class customer service.
- Demonstrated commitment to best practice and process improvement.
- Experience using MS Office 365.
- Experience using SAP (or other ERP systems) an advantage.
- Understanding of different network communication protocols (e.g HTTP, SNMP, TCP/IP etc.)
- Knowledge of Windows Server environments (AD/DNS/DHCP/ etc.)
- Experience (which could be via an internship) working in an IT services or support role
Benefits
Why Konica Minolta?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.