IT Service/Help Desk Support (Fixed Term Contract)
Konica Minolta Business Solutions Australia, Australia
Job Description
About Us
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
This role is a key resource within the Konica Minolta team and is responsible for providing Level 1 Service Desk Support to all Konica Minolta offices around Australia. This role works closely with other helpdesk team members and the infrastructure team to;
- Receive and handle requests for service, following agreed procedures
- Promptly allocate service calls as appropriate
- Log incidents and service requests and maintain relevant records:
- Identify and classify incident types and service interruptions
- Record incidents - cataloguing them by symptom and resolution
- Act under guidance to record and track reliability data for services
Requirements
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Provide level 1 technical support to the business including hardware, software and printers
- Ensure end users have access to hardware and software as appropriate for their role. This includes allocation, connection and managing hardware faults.
Who are we looking for?
- Practical experience with remote support
- Excellent communication and partnering skills and ability to establish relationships and engage with stakeholders
- Ability to translate complex technical concepts to non-technical audiences
- High developed problem solving and on the spot troubleshooting
- Ability to work without supervision and show initiative to plan out days
- Office 365 experience
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.