Level 2 Service Desk Technician NSW
First Focus, Australia

First Focus has just started the hunt for another experienced Level 2 Service Desk professional to join our growing NSW based team, supporting a wide range of customer's technical environments across and even broader range of technologies.

• Providing remote service desk support to a variety of environments from 10 - 500 users
• Supporting a combination of servers, desktops and applications within Microsoft AD and Exchange environments
• Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Please press the "Apply Now" button to submit your application.

Requirements

• Advanced understanding of end user support and Active Directory
• Good general knowledge of Windows Server and Exchange
• A general knowledge of technical infrastructure from desktop to firewall, including LAN amp; WAN networking principles
• Experience working with an IT outsourcer or managed service provider (MSP)
• An understanding of ticketing systems and customer service principles
• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 5 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Complimentary membership with Women in Technology (WiT)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend amp; appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Job Rewards and Benefits