Associate Director, Customer Success
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
As Associate Director, Customer Success you’ll be responsible for critical customer care, partner management, building relationships and collaborating with stakeholders. You’ll establish and manage relationships at the C-level in a nominated customer and be accountable for the growth of Datacom’s footprint in the nominated account.
You’ll lead us on our strategic pathway to a place of sustained relevance, engaging senior customer leaders to provide strategic advice, influence decision making and position products and innovative integrated solutions that deliver greatest value to them and fuel profitable growth for Datacom.
What you’ll do
As Associate Director, Customer Success you will:
- Have a Customer Focus this role is supporting a large, complex customer. You'll build a long-term trust based relationship, ensuring we develop and execute a strategic account plan that is aligned to value of our client and Datacom
- Have a Growth Focus setting a vision and associate plan for the development of a strong, growing and profitable customer account. You’ll introduce innovative solutions to grow Datacom’s footprint and maintaining the relevance of Datacom’s services.
What you’ll bring
This is a critical role for us, and we’re looking for someone who is passionate about driving successful customer relationships and leading internal teams to deliver win-win outcomes for all parties. You’ll bring exceptional stakeholder management and communication skills; along with though leadership, financial acumen, and some pretty nifty influencing skills to boot. You’ll have at least 5 years managing a large key account, where you have successfully grown revenue and expanded the services footprint. Along with experience leading sizeable teams and senior people, helping remove roadblocks to enable their success for the overall success of the relationship.
Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!