Internal IT Specialist
Learnosity, Australia
Job Description
About Us!
We aim to solve education challenges through tech, we picked one stream and developed deep expertise in assessments. Our platform is entirely cloud based with API based products and platforms powering assessment excellence, enabling our customers to provide modern learning platforms to the market.
Our mission is to advance education and learning worldwide with best-in-class technology. We are geeks at heart, we love what we do and we’re looking for passionate and talented people to join our growing team.
About the role
This is an exciting opportunity to become part of our global IT support team, with primary focus on providing support to approximately 60 employees in Australia. While you will be based out of our Sydney office, this role will have a global reach, supporting and providing IT services to all of our team locally and internationally.
This will be a stand-alone IT role on the ground in Australia and will play a key role in implementing and helping defining new policies as well as building out processes to support the team as we continue on our commitment to demonstrate industry best practices; while auditing and reviewing all of our processes and procedures to ensure we achieve this goal. Due to a recent acquisition, we are exploring how best to streamline our technical systems across Microsoft and a combination of Google Workspace, Slack and AWS.
Key responsibilities of this role include, but are not limited to;
- Provide scalable solutions, improving reliability and efficiency of our internal data management systems
- Managing day-to-day requirements for the existing backend data product stack, ensuring resolution of support tickets raised and regular upgrades are actioned as required
- Administration and support of Google Workspace as well as Slack, Atlassian products (Jira, Confluence)
- Support with user onboarding and offboarding
- Mac provision and desktop support
- Configuration and set up of office hardware peripherals as required
- MDM experience is a plus
Requirements
Key to your success in this role will be experience and knowledge of MAC OS systems new amp; old and solid working knowledge of Google Workspace for Business, Slack, Jira and Confluence!
You are self-motivated, eager to learn new skills and have excellent communication and problem-solving skills as well as a customer centric approach.
You hold a University or College degree in a related field or equivalent experience.
If this sounds like the opportunity for you and you are ready for a change - look no further apply now!
We are committed to ensuring equal employment opportunities to all qualified individuals. We believe a diverse workforce will enhance our ability to fulfil our mission of advancing education and ed-tech in general.
Benefits
Being part of the Learnosity/Questionmark team is a commitment to push yourself and those around you to do better, constantly adapt and learn new techniques, and be able to apply yourself to any challenge, whether you’re just starting out or a veteran of the industry. We encourage our colleagues to get involved in individual advancement and professional certification programs and will sponsor certification exams where appropriate. We are keen to try and maximize the value of your time and will design a schedule around your preferred working style, whether you need to accommodate a school or daycare run, avoid busy commute periods, a gym or sports club schedule, we’ll do our best to accommodate you.
We offer excellent salary and benefits that include (AUS):
- Your own Annual Learning Budget
- Flexible work practices
- Generous paid parental leave
- Team social budgets
- Career support
The employee will be predominantly working from their home office and will be expected to travel when safe.
Live to Learn
We believe that learning opens minds and creates opportunities at all life stages. We embrace it and our technology enables it.
Do the Right Thing
Fairness is the bedrock of our business. We’re always open, honest, and ready to take responsibility for our actions.
Aim Higher
To raise the bar we tackle the difficult problems.
We think critically, act collaboratively, and respond creatively.
Success is Better Shared
Great things happen when everyone pulls in the same direction.
We win together by working together.
Salary amp; package dependent on experience.
Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in Australia to apply - No Recruiters Please.
Learnosity/Questionmark is committed to ensuring equal employment