Teacher Happiness
Stile Education, Australia

At Stile, we create world-class resources for science teachers, whom we call superheroes because they are. Our resources (think videos, lesson plans, questions, simulations, activities and more!) spark excitement and curiosity in every student.

At the most basic level, our aim is to get kids thinking critically about the world around them and make evidence-based decisions for themselves and for their community. Have a read of our ‘why’ for more information.

Over 400,000 students and 8,000 teachers around the country and increasingly around the world use Stile, and we expect this to more than double in the next couple of years in line with our international expansion strategy (USA here we come!). That’s quite some reach, and it’s a responsibility we take very seriously.

We’re growingfast, and frankly, we could use your help!

We need you on the front-lines, assisting teachers when they write or call in needing help. To do whatever it takes to make their day just that little bit easier.

Let’s be clear, this is a customer support role but a support role like none other. We’re obsessive about making every interaction delightful. We pride ourselves on getting back to teachers within minutes, not days. We love the idea that we’re making the lives of busy, overworked teachers just that little bit easier. They notice the extra effort we make, and are always hugely appreciative. We also believe in giving our team the flexibility to own and solve problems - there are no scripts or chatbots here!

We’re looking for someone to join our team who is as obsessed as we are with delighting others. This is a full-time role with an immediate start. This is not a temporary position - we’re looking for someone who wants to join the team and be part of something pretty special for years to come. You’ll be the fourth member of our happiness team, supported by a wider customer team that work closely together to deliver a delightful experience for teachers at every interaction.

Read on below then click apply. Be sure to include the following:

• A cover letter (no more than a page) explaining why you're going to smash this role out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why
• Your resume
• Address your letter to Leah Jabornik

For more information on our hiring process, please refer to our hiring process.

We can't wait to hear from you!

What’s in it for you

• Colleagues worth working with. You’ll join an amazing 75-strong team of teachers, scientists, artists, and engineers. Imagine a workplace where everyone genuinely cares about, and is working towards, improving scientific literacy amongst our young citizens. We hold ourselves, and each other, to a high standard, and love what we do.
• Working on something that really matters. In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. The internet democratised information. We believe that with a strong command of science, tomorrow’s citizens and leaders have a fighting chance of sorting the misinformation from the facts.
• A fantastic office environment. When we can, we spend time in the office. It has a huge central kitchen, lots of places to put your feet up to work and even end of trip facilities if you decide to ride in.
• Flexibility. We expect that you work hard, but you’ll have flexible hours and you’re the master of your own schedule.
• Support always. Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, an Employee Assistance Program, a progressive parental leave policy, and much more!
• Your own professional development. We’re lifelong learners here at Stile. Alongside teaching you everything you need to know to succeed in this role, you’ll have the opportunity to attend internal and external PD.
• A full IT set-up. A Mac laptop, and whatever other bits and pieces you need to be productive. We have a work-from-home reimbursement for all new Stilists to get their home set up as comfortable as theirs at Stile HQ.

How you’ll spend your time

• Answering inbound enquiries. Teachers contact us every day in a multitude of ways: by phone, email and carrier pigeon (though the last is rare). Sometimes they’ve got a simple question about how to achieve something with our online tools. Other times they want to know if we have a lesson on a specific topic available. Sometimes they’re just plain stuck. It’s your job to get to the bottom of the issue and solve it. Sometim

Job Rewards and Benefits