Service Delivery Manager - NSW
blueAPACHE, Australia

Due to ongoing growth, we are seeking an experienced IT Service Delivery Manager a portfolio of our Victorian accounts. The ideal candidate has come through a Systems Engineering track with strong client relationship management, service delivery and project management skills.

Here is what you will do

• Ensure that delivery teams or delivering to and exceeding the customers’ expectations
• Lead regular operational reviews with customers to ensure current services are performing better than or as expected, as well as a view to the future requirements
• Capacity planning
• Internal and external stakeholder management
• Collaborate with Commercial account management teams

• Undertake major incident management activities during service disruptions
• Risk management for all managed services offerings
• Help customers define strategic roadmaps to help IT drive the business
• Take an active role in change management for your clients
• Continual improvement planning

• Serve as a strong advocate for your customers within blueAPACHE

Requirements

What makes a good SDM at blueAPACHE

• Commitment to excellence in building meaningful and lasting relationships with internal and external stakeholders.
• Either a background as an engineer or Strong high-level technical knowledge

• Knowledge of ITIL
• Excellent organization and time management skills and the ability to work across multiple clients
• Strong communications skills both written and verbal
• Strong stakeholder management skills
• ‘Can do' attitude

• Most importantly, a passion for clients

Please note, all offers of employment at blueAPACHE are subject to police clearance checks.

Benefits

What is in it for you?

• Continuous career growth.
• Exposure to a variety of technologies.
• Exposure to a variety of clients across many different industries.
• Support from leadership teams

• Join #teamblue and work in a friendly and inclusive work culture
• Good work-life balance
• Flexible work arrangements

For more information please contact Jenni Nelson, Manager - People and Culture, 03 8696 9365.

Job Rewards and Benefits