Job Description
Botify is a fast growing VC-backed SaaS company which has recently announced its Series C financing of USD55m with the vision of restoring the authenticity of search: If search unlocks the internet, Botify unlocks the full capacity of search. Botify helps SEO practitioners to improve their website knowledge, become aware of their website’s strengths and weaknesses, and respond to problems in real time. For CMOs, Botify increases the traffic, conversion rate and online-generated revenue.
Botify has garnered awards from all over the globe for its superior technology that powers more and more Enterprise clients everyday through Machine Learning and AI capabilities, thanks to a faster shift to e-commerce.
After successfully launching in Europe and in the US, we are excited to expand our operations in Asia-Pacific. The region will keep leading global growth in the years to come, and Botify is uniquely positioned to support the new generation of customer-facing giants.
We are looking for driven and purposeful professionals to join us, be a key part of the Botify Asia founding team, help leverage Botify’s great product, accelerate our expansion in the region and make an impact on the digital economy of Asia-Pacific.
Role overview:We are looking for a customer-obsessed, commercially-minded mar-tech professional to join our growing Customer Success team. As a CSM, you will help SEO and marketing leaders at many of the most exciting global brands to increase the business value of organic search. You’ll dive right in with customers to truly understand their needs and goals, then do everything in your power to make sure Botify is helping them get there. The ideal candidate is professional and articulate but not afraid to get scrappy and creative when it comes to solving problems.You’ll have a dedicated book of business, and it will be up to you to own the success of the partnership between Botify and those customers. We’ll be counting on you.Your responsibilities: Build strong relationships with our Enterprise and Strategic customers to become their most trusted partner Work closely with our Sales, Customer Experience and Support teams to ensure customers are seeing maximum value from the partnership Lead the commercial conversations related to renewals and most upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process Map your customer organizations and develop strategic account plans for renewal and expansion opportunities Build business cases and present compelling narratives about the ROI of increased Botify investmentYour qualifications: You have at least 3-5 years of experience in the SEO industry (agency, in-house), leveraging SEO tools to optimize organic search for your company or clients Experience in meeting renewal and upsell goals in a SaaS customer success or account management role, preferably at a marketing technology company (5+ years) Authentically passionate about helping our customers grow their businesses and hit their targets Comfortable strategizing and consulting with SEOs and executives at client organizations Empathetic and persuasive, with a strong mix of being emotionally intelligent and business savvy Dependable, honest and trustworthy in your communication both internally and externally Ambitious; energized by being part of a high-performing, world class team Technical enough to learn key concepts; hum
Job Specification