Come join the team that’s transforming financial services!
Fenergo is an entrepreneurial business delivering seamless digital experiences to financial institutions. French and UK private equity firms have recently acquired a majority stake in Fenergo and are looking to scale the business globally. Fenergo is already the No. 1 provider of Digital Client Lifecycle Management (CLM) technologies and count 32 of the world’s top 50 banks as clients, we want more!
The CSM has clear accountability for driving success for our clients and will be responsible for ensuring retention and renewal of existing clients.
The primary focus of this client-centric, revenue protection role is to drive customer health and satisfaction, and the adoption of Fenergo’s solutions, delivering long-term measurable value for our clients, thus protecting revenue, minimising churn, and maximising retention/renewal.
As a Customer Success Manager, you will work directly with our existing clients to help manage and shape their overall strategic vision with Fenergo. Building client relationships as a trusted advisor will be key to succeeding in this role and an ability to understand our client’s business needs and how they can be solved using the Fenergo product is vital.
You will be the voice of the customer; driving product adoption, ensuring end users are using all the features effectively and efficiently; assisting the project team daily with light product solutioning, and helping to shape our client’s roadmap. You will be responsible for tracking customer satisfaction, measuring, and playing back the value delivered during strategic reviews with key stakeholders. You will encourage community engagement and identify advocates within our client community to support growth (upsell/cross-sell) opportunities.
The CSM will act as the primary Relationship Manager for his/her accounts and will be the orchestrator across the organisation for all of our clients’ needs once in Production, empowering our customers to be successful and driving them to self-serve and become self-sufficient.
The Customer Success Manager we are looking for must be highly proactive, driven, and motivated, commercially savvy, flexible, and adaptable, with excellent relationship management, communication, and problem-solving skills as you will interact with different levels within our client base and organisation daily.
Requirements