Service Desk Analyst
blueAPACHE, Australia
Job Description
We are looking to secure an experienced Service Desk Analyst - Level 2 who can work together with our service centre team members to provide outstanding solutions to the complex technology problems for our clients and customers.
Day to day
- Be the first point of contact for over-the-phone support for desktops, applications, connectivity issues and peripheral hardware issues
- Logs calls, emails, service request and incidents
- Support with the implementation and roll-out of new and enhanced processes
- Record, track, and document the service desk request problem-solving processes used to try to resolve each incident, including all successful and unsuccessful decisions made, and actions taken
- Continually developing and utilising knowledge of technologies and skills relevant to the Service Desk
- Perform necessary system administration tasks
Requirements
You will be an experienced Service Desk Analyst / Support Engineer with excellent communication abilities (phone based); strong technical skills and willingness to go above and beyond to deliver great outcomes to customers.
Ideally you will have gained exposure to the following key areas:
- Phone based support in a face paced environment; working from queues / via ticketing system (Jira, ServiceNow)
- An in-depth understanding of MS Active Directory and Group Policy
- LAN / WAN troubleshooting and basic networking / connectivity
- Previous experience working for a Managed Services Provider (MSP) is highly regarded.
Benefits
- Unlimited online training
- Reimbursed technical certification exams
- Opportunity for monthly performance bonuses
Please submit your application with a current CV / Resume included with your application.
For further information please contact Fiona Bourne at or call (07) 3173 4730
Please note all offers of employment are subject to police clearance checks.