Customer Service Specialist - Implementation
efm, Australia
Job Description
Competitive Salary: $65,000 - $75,000 + Super + Bonus
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. If you have a relentless passion for providing outstanding support to customers and love a challenge, this is the role for you.
About Us
As Australia and New Zealand's largest 4PL provider we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We're problem solvers that make life easier. We tailor solutions to meet our customers specific needs to give them control of their supply chain. For more information click here - https://youtu.be/pi8KupH60yc
Requirements
As an Implementation Customer Service Specialist based out of our Moorabbin office, you will be responsible for:
- Assist the Onboarding team in imbedding new accounts and providing remote customer training and support
- Hyper care new accounts, providing immediate and insightful feedback to stakeholders internally and externally
- Supporting and managing of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for:
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
- Transport/Logistics industry experience beneficial, but not essential
Benefits
This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.
These benefits include:
- Onsite training and ongoing professional development
- Internal advancement opportunities for high performers
- Supportive and energetic team culture
- Team building activities and quarterly functions
- On-Site café just for efm employees + Free on-site undercover parking
This role is available for an immediate start and will suit someone with a positive attitude who shows enthusiasm for their work and takes pride in what they do.
How to apply
If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!