Customer Service Representative
MedicalDirector, Australia
Job Description
Welcome to MedicalDirector. We build more than leading health software, we’re shaping the future of health. Backed by over 25 years of innovating in healthcare, our solutions and insights power Australia's health industry, with over 23,000 health professionals using our software platforms and 80% of Australian hospitals using our online content and information resource tools. That’s over 80 million moments of patient care supported by MedicalDirector every year.
We are looking for an empowered individual like yourself to join our Service Delivery team. Our delivery model is designed to facilitate collaboration, openness, and creative problem solving, also with the flexibility of work options, in office or hybrid. You will be responsible for providing the highest level of customer service to our network of medical practices across Australia. As the first point of contact, you will be responsible for ensuring the customer enjoys a positive support experience.
Requirements
In this role, you will:
- Handling calls, emails and live chats for our clients, putting their needs first, delighting each one and providing top notch service.
- Have availability to work a variety of shifts on a rotating roster between Monday - Friday, usually with shifts between 8:00am and 8:00pm on weekdays. Overtime will also be available on weekends and public holidays, this is primarily covered by volunteers but may be required occasionally
- Enjoy being a strong team player as part of a fun and dynamic team environment, whilst being empowered to contribute in your own way.
- Be provided with training and coaching to assist you in developing your skills and career path further.
You should have:
- A deep care about customer support and the role it plays in making a customer-centric team successful
- Prior experience in Customer Service. You know that every bit of work you do makes a real difference in making our customers happy
- An ability to explain technical problems succinctly and clearly
- Outstanding written and verbal communication skills
You might also have:
- Experience in a technical support position with clients who require varying degrees of troubleshooting.
- Experience with Salesforce within a customer service team
- Practical understanding and interest of how software works (MS Office, websites, etc.).
Benefits
- Flexible working environment
- Attractive referral bonus programmes
- Exciting career development opportunities with Paid Study Leave
- Generous parental and annual leave schemes
- Positive and collaborative culture including rewards, perks and employee engagement initiatives
As a leading health software company we take pride in building an inclusive and supportive working environment with opportunities for growth and development to help each employee reach their potential. Together, we can positively impact our customers to enable ideal healthcare!
As part of our onboarding process, successful candidates will be required to undertake a police Check.