Customer Fulfilment Coordinator
AutoNexus, Australia
Job Description
Looking for your next challenge? Want a challenging role where no 2 days will be the same? Yes? Look no further we have the role for you!
About Us
AutoNexus is part of the global Inchcape Group of companies offering smart automotive solutions to the OEM and fleet markets. With a focus on customer service and quality our niche, agile and personalised service offerings are tailored to meet our customers’ needs.
With a national footprint throughout Australia, we are a leading player in the automotive services and logistics industry providing vehicle fleet conversations, fleet refurbishment and maintenance, AutoGold aftermarket products, vehicle logistics, parts warehousing along with distribution and inventory management services to some of the world’s most iconic automotive brands.
About the Role
We are currently seeking an enthusiastic individual to join the team as a Customer Fulfilment Coordinator on a 6 month contract. A key requirement will be to develop and maintain appropriate customer information in support of the national customer requirements. This role will also be responsible for the coordination of deal to delivery process up to arrival at the dealership.
Further to the above the key duties and responsibilities will include, but are not limited to, the following:
- Prompt and effective follow-up and response to internal and external customers enquires and concerns
- Coordinate incoming complaints including allocating the complaints to the appropriate department for investigation and tracking resolution times
- Check on requests from Retail and provide reports to challenge dealerships on open opportunities
- Active connector to look for alternative solutions in case of issues and advise all sides of the business
- Respond to general customer enquiries for major customers
- Manage, assist and solve customer related transit damage as per company procedure, and record and report as appropriate
- Maintain the administrative component of the incident reporting system (AIMS)
- Collection of requirement and priority setting within compound(s)
- Communication to all stakeholders and involved parties with regards to capacity and balancing related topics
- Point of contact for resolution of issues related to vehicle delivery to dealerships
About You
To be successful you will possess the following:
- Minimum 2 years customer service experience
- Knowledge of operational vehicle and retail dynamics
- Excellent interpersonal and communication skills
- Computer literacy skills Microsoft Office applications with intermediate excel skills
- Excellent interpersonal and communication skills
Why AutoNexus:
- Great remuneration package and incentives
- Continuously growing global company
- Career Development opportunities
If you would like to join the AutoNexus Team and think you meet the above criteria, please apply.
Please note that only short listed candidate will be contacted. We take this opportunity to thank you for your interest in working a AutoNexus.