Associate Consultant
Performio, Australia
Job Description
About Performio:
We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.
Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.
But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson amp; Johnson and Vodafone.
Job Responsibilities:
- Effectively organize, lead and facilitate discussions with customers and internal stakeholders
- Elicit detailed requirements from customers around their sales comp plans, data, and processes
- Deliver thorough, well-documented, detailed system design that ties back to customer specific requirements
- Implement system designs in our SaaS ICM Software product: Setup data intake from the customer, buildout the compensation plans in the software tool, and configure reporting and analytics according to customer requirements gleaned in the discovery process
- Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
- Evaluate discrepancies in data and accurately identify root causes for any errors
- Provide support for Customer Testing activities
- Train and support customer admins on the Performio product and the customer’s specific implementation
- Be actively involved and support customers through the system go-live process
- Support existing customers by investigating and resolving issues
- Provide detailed and accurate estimates for potential customer projects
- Participate in activities, and provide feedback on internal processes and the standard solution
- Participate in activities, and provide customer focused feedback on improving and stabilizing the product
- Track work on projects using our PS automation software
Requirements
- Tertiary level or equivalent education in the Information Technology field
- Appropriate technical knowledge of software and databases (SQL preferred)
Benefits
We’re fast-growing, but still small enough for everyone to make a big impact (and have face time with the CEO). We have a genuine care for our customers and the passion to transform our product into one where experience and ease of use is a true differentiator. Led by a strong set of company values, we play to win and are incentivized to do so through our employee equity plan.
We’ve adapted well to the work from home lifestyle, and encourage flexible working arrangements. Some of our staff work full time from home, while others prefer working from one of our offices, or a combination of home and office.
Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!
- Play to win - we focus on results, have a bias to action and finish what we start
- Paint a clear picture - we’re clear, concise and communicate appropriately
- Be curious - we surface alternative solutions and consistently expand our knowledge
- Work as one - we all pitch in but also hold each other to account
- Do the right thing - we put what’s right for our customers over our own ego
What You Will Receive:
Performio offers competitive salaries and a generous benefits package. You will receive an annual salary that is between the middle and high end of the market depending on your experience. You will also receive the following company benefits:
- Equity plan all employees are also owners
- Flexible work location and hours
- CBD office space and amenities access
- Laptop, mouse, keyboard, headset and monitor
Don’t check every box in our job description? That’s ok! As the Harvard Business Review points out, research conducted by Hewlett Packard shows that men typically apply to jobs when they meet an average of 60% of the criteria, while women and those from marginalized groups tend to only apply when they feel they meet 100%. If you think you have what it takes, but don’t necessarily