Customer Success Manager - Local Government
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
The Nuts and Bolts
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
The Customer Success Manager role will involve the identification of new business opportunities and maintenance of key relationships, to this end the CSM is expected to be creative in ensuring both Company and individual targets are met or exceeded by selling the full suite of Datacom Local Government offerings.
What you’ll bring
- Excellent problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability.
- Excellent sales qualification skills with proven ability to negotiate and close win/win solutions for all parties
- Effectively conveys politically and culturally sensitive information of a complex nature to a diverse audience.
- Successfully negotiates and/or resolves conflict with Datacom team members, vendors or customers, building support for preferred alternatives.
- Excellent customer relationship building and management skills
- Strong influencing and persuasive ability
- Knowledge of IT Services and Solutions
- Understanding of Local Government market
Responsibilities
Sales Leadership of existing and new customers
- Management of the full sales cycle, from introduction, establishment of needs and solution development, through to presentation and ultimately closure, whilst utilising Datacom’s CRM.
- Creation and Management of Sales Account Plans, reviewed quarterly.
Promote Datacom services and products
- Respond to sales enquiries using appropriate methods. Attend and present at external customer meetings as well as internal meetings with other company functions necessary to perform duties and aid business development.
- Working as part of the Datacom Sales team and actively collaborating with sales colleagues.
Actively participate in Marketing Campaigns/ activities.
- Plan and support local marketing activities to agreed budgets and timelines, and integrate personal sales efforts with other organized marketing activities.
Continuous knowledge sharing and personal development
- Attend training to develop relevant knowledge, techniques, vendor certifications and skills.
- Collaborate with all Business units and Vendors to ensure full knowledge of our products and services, this will include attending training courses when required.
Generate sufficient Gross Profit to meet and exceed targets.
- Strategic selling of Datacom products and services, utilising fresh thinking and an innovative approach.
Why you want to join us
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Working together, we strive to imagine the possible, challenge the status quo and put forward fresh, diverse thinking. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. Are you ready to make a difference in Australasia's largest homegrown technology company? If so, apply now!